Skip to content
Prevu3D

Network & Firewall Requirements

If your organization runs a firewall, proxy, or content filter, your IT team should allow the domains below so Prevu3D products load and function correctly. This page is aimed at IT and network administrators.

These endpoints are shared across the whole Prevu3D solution — the web experiences (RealityPlatform, RealityTwin, and RealityPlan Web), the RealityPlan desktop application and Hub, and the RealityConnect plugins. Allowing them once covers every Prevu3D product your organization uses.

Prevu3D service endpoints

Section titled “Prevu3D service endpoints”

Prevu3D products connect to the following domains for the web portal, API, project data, updates, and regional storage:

  • Web portal: https://cloud.prevu3d.com/

    • If your organization uses a white-labeled portal, allow your custom subdomain instead — for example, https://your-domain.prevu3d.com/.

  • Prevu3D API: https://cloud-api.prevu3d.com/

  • Project data and binaries: https://assets-cloud.prevu3d.com/

  • Update server: https://hub-binaries.prevu3d.com/

  • Regional layout / 3D model storage:

    • [Europe] https://prevu3d-production-assets-165572999906-ec1.s3.eu-central-1.amazonaws.com/

    • [US] https://prevu3d-production-assets-165572999906-ue1.s3.amazonaws.com/

    • [Japan] https://prevu3d-production-assets-165572999906-an1.s3.ap-northeast-1.amazonaws.com/

    • [Canada] https://prevu3d-production-assets-165572999906-cc1.s3.ca-central-1.amazonaws.com/

  • RealityConnect API (regional):

    • https://api-ec1.prevu3d.com/realityconnect-api

    • https://api-ue1.prevu3d.com/realityconnect-api

    • https://api-an1.prevu3d.com/realityconnect-api

    • https://api-cc1.prevu3d.com/realityconnect-api

Avatars & third-person view

Section titled “Avatars & third-person view”

Configuring an avatar and using third-person view depend on the avatar service. If this domain is blocked, users cannot set up their avatar and third-person mode will not work correctly.

  • Avatar service: https://avatar.prevu3d.io/

RealityPlan desktop deployment

Section titled “RealityPlan desktop deployment”

The RealityPlan desktop application and Hub use the same Prevu3D service endpoints listed above. For desktop-specific installation details — command-line options, files written, and registry keys — see the RealityPlan Deployment Guide.