Sign up & Log In

RealityPlatform offers a seamless process for signing up and logging in, ensuring secure access to projects and collaboration tools. Follow these steps to get started

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How to Sign Up and Log In to RealityPlatform

Receiving an Invitation

When a project is shared with you, you’ll receive an email invitation to join RealityPlatform. Here’s what to do:

• New Users: If you don’t have an account yet, clicking the invitation link will direct you to the Create an account page, where you enter your name, email, company, and a password, then accept the Terms of Service, Privacy Policy, and Cookie Policy to complete the sign-up process.

Note

If your organization uses Single Sign-On, do not create a password-based account from the invitation link. Sign in with SSO instead — see Single Sign-On (SSO) below.

• Existing Users: For those with an account, simply log in and you’ll be prompted to accept the invite to access the shared content. If the email doesn’t reach you, you can also accept the invitation directly in RealityPlatform — see Accepting a pending invitation below.

Once the invitation is accepted, you’ll have access to the content for which you received the invite.

Accepting a pending invitation

You can accept an invitation in two ways: from the invitation email, or directly in RealityPlatform.

From the invitation email

When you are invited to an organization or a project, you receive an invitation email. Click Join now in the email, then log in, or create an account if you don’t have one yet, as described in Receiving an Invitation.

From RealityPlatform

In rare cases, the invitation email doesn’t reach you, for example because an email filter blocked it or it ended up in your spam folder. You can still accept the invitation: every invitation sent to your email address also waits for you in RealityPlatform.

Invitations follow your email address, not the web address you log in from: whether you use cloud.prevu3d.com or your company’s own address, such as yourcompanyname.prevu3d.com, invitations from every organization appear in the same place.

1. Log in to RealityPlatform with the email address the invitation was sent to.

2. In the top-right corner, look at the settings (gear) icon. A number on it shows how many invitations are waiting for you.

3. Click the settings icon, then click Invites.

   

4. The Pending invitations window lists each invitation with what you are invited to (Invited to), the Date, and who sent it (Invited by). Click Accept next to the invitation.

   

You now have access to the shared content. If the invitation comes from another organization, that organization is added to your list: click your organization name and profile picture in the top-right corner, then select the organization to switch to it.

If you aren’t a member of any organization yet, the Pending invitations window opens on its own as soon as you log in, and RealityPlatform takes you to the new organization once you accept.

To turn down an invitation, click Decline, then confirm with Cancel invitation.

Tip

Don’t see the invitation? Make sure you are logged in with the exact email address it was sent to. An invitation sent to another address, such as an alias or a personal email, only appears in the account that uses that address. If in doubt, ask the person who invited you which address they used.

Accessing RealityPlatform

To make logging in quick and easy, we recommend bookmarking the RealityPlatform web page

Alternatively, you can also click the Login button from the main Prevu3D website

Logging in

Enter your email and password, then click Login.

Optionally, select Remember for 30 days to stay signed in on this device.

If your organization uses Single Sign-On, use the Sign in with SSO link below the Login button instead — see Single Sign-On (SSO) below.

Logging in with a one-time code

The login page runs a short security check before signing you in. If that check does not respond, for example because your network blocks it, you can log in with a one-time code sent by email instead:

1. Enter your email and password, then click Login.

2. If the security check does not respond, a message appears above the form. Click Send a one-time code by email.

   

3. Check your inbox for an email with a 6-character code. The code expires after 15 minutes.

4. Enter the code in the One-time code field below your password, then click Login.

   

If the code does not arrive, check that the email address is spelled correctly and look in your spam folder, then click Send a new code. A code is only sent when an account exists for that email address.

Note

The one-time code replaces the security check for email and password login only. Signing in with SSO is not affected. In regions where the security check is not available, clicking Login sends the one-time code right away.

If the security check never responds on your network, ask your IT team to allow challenges.cloudflare.com, as described in Network & Firewall Requirements.

Resetting Your Password

If you’ve forgotten your password, don’t worry! Follow these steps to reset it:

• On the Login page, click Forgot password

• Enter your email, and you’ll receive instructions to reset your password.

Single Sign-On (SSO)

If your organization uses Single Sign-On, you sign in through your company’s identity provider rather than with a Prevu3D password.

Signing in with SSO

1. Go to the RealityPlatform login page.

2. Click Sign in with SSO, below the Login button.

3. Enter your work email address. If your email domain is configured for SSO, you are redirected to your organization’s identity provider.

4. Sign in with your usual company credentials. You are returned to RealityPlatform and signed in.

You can also sign in directly from your identity provider — for example, by clicking the Prevu3D tile in your company’s application portal.

Note

Entering your email and password in the main login form does not sign you in through your organization’s identity provider. Always use the Sign in with SSO link.

If you are not redirected after entering your work email, your email domain may not be configured yet. Contact your IT administrator.

Linking an existing account

If you created a Prevu3D account before your organization enabled SSO, that account must be linked to your identity provider once before you can sign in with SSO. This is a one-time step.

The first time you sign in with SSO, you are guided through the account linking flow:

1. You are asked to authenticate to continue the SSO account linking process. Enter your existing Prevu3D password to confirm the account belongs to you.

2. A confirmation page displays your organization name and identity provider URL, and asks you to confirm that you trust this identity provider.

3. Select I have confirmed this with my organization’s administrator, then click Link account.

Your projects and data are preserved. From then on, you sign in through your identity provider, and your Prevu3D password is no longer used.

Note

A “session timed out, please enter your email” message can appear during this flow. This is a normal part of account linking, not an error — continue with the steps.

Caution

Linking requires your existing Prevu3D password. If you no longer remember it, use Forgot password to reset it first, then start the SSO sign-in again.

Administrators can avoid this step entirely for their users: contact support@prevu3d.com to link all accounts on your email domain in a single operation.