Avatar

Avatars bring your 3D environment to life, allowing you to represent yourself while exploring and collaborating in immersive environments across RealityTwin and RealityPlan.

Your avatar is associated with your user profile and can be used across supported Prevu3D products.

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Creating avatars

To create an avatar, go to Settings > Avatar. There are two ways to get an avatar, and either one can then carry your custom branding:

• Predefined avatar — the quick path. Pick a ready-to-use avatar; no preparation required. Best for most users.

• Custom avatar (GLB) — the advanced path. Import a model you built in 3D software. It gives you full control over how the avatar looks, but the model must meet the technical requirements below.

Choose a predefined avatar

Choose from a curated list of ready-to-use avatars available in the system. This is the fastest option — no modeling or rigging required.

Import a custom avatar (GLB)

Custom avatars are self-service: prepare your model in your own 3D software, export it to GLB, and upload it from Settings > Avatar. This lets teams add avatars that reflect their own environment — for example operators, technicians, maintenance workers, or plant-floor personnel.

3D terms, in plain English

• GLB — the single file that holds your whole avatar: its shape, its textures, and its skeleton.

• Mesh & materials — the visible surface of the character and the colors and images (textures) painted on it. A logo is a texture.

• Rig & skeleton — the internal bones that let the avatar move. A humanoid skeleton names and connects those bones the standard way Prevu3D expects.

To display and animate correctly, a custom avatar must meet these technical requirements:

• GLB format — the avatar is uploaded as a single .glb file.

• Standard humanoid rig — the mesh must be skinned to a standard humanoid skeleton that follows the Mixamo rig (also compatible with Unity’s humanoid rig), using the expected bone names such as Hips. This shared skeleton is what lets Prevu3D animate your avatar — walking, idle, and third-person movement.

• Embedded textures — export with the textures embedded inside the GLB, so colors and logos travel with the single file.

• Compatible mesh and materials — meshes and materials must export cleanly to GLB.

Exporting to GLB

Some rigging tools do not export GLB directly, so a conversion step is usually required. Conversion fidelity can vary between tools, so after importing, confirm your avatar appears and animates correctly in a supported environment.

Before you upload

• The file is a single GLB.

• The character is humanoid and rigged with a standard skeleton.

• It stands upright, at roughly human height, facing forward.

• Meshes, materials, and any logo look correct in a GLB preview.

• Textures are embedded in the file.

• The file size is reasonable for the web — smaller is better.

• You have the rights to every model, texture, and logo you used.

Add custom branding (optional)

You can personalize your avatar by adding:

• A logo on the front

• A logo on the back

This allows teams to represent company branding inside collaborative 3D environments.

Changing or removing your avatar

To swap your avatar, return to Settings > Avatar, pick a different predefined avatar or upload a new custom GLB, preview it, and save — the new choice replaces the previous one. The same screen is where you remove a custom avatar to go back to a predefined one.

RealityPlan Desktop manages avatars separately; see Avatar Behavior by Platform below.

Troubleshooting

Use the preview area as your checkpoint before saving:

• Avatar looks gray or untextured — the textures were not embedded in the GLB. Re-export with embedded textures and upload again.

• A logo is missing — the textures were not embedded, or the logo sits on a hidden part of the mesh. Re-check placement and re-export.

• Avatar is tiny, huge, lying down, or facing away — a scale or orientation issue in the source model. Set it upright, at roughly human height, facing forward, then re-export.

• The upload is rejected or the avatar does not move — usually a rigging or skeleton problem. Confirm the model is a rigged, standard humanoid.

Need a hand?

Our Customer Success team is happy to help you get set up and point you in the right direction for preparing a compliant avatar. We don’t build custom avatars on your behalf — the modeling and GLB export happen in your own 3D software — but we’re here to guide you through it.

Avatar Behavior by Platform

Web (RealityTwin & RealityPlan Web)

Once configured, your avatar will automatically appear in supported environments.

RealityPlan Desktop

RealityPlan Desktop includes its own predefined avatar set.

If you want to use your selected web avatar in the Desktop application, additional configuration steps are required.

Please refer to the dedicated article: Using Your Web Avatar in RealityPlan Desktop

Navigation and Third-Person Mode

Navigation and Third-Person mode behavior are covered in a separate article.

Refer to:

Navigation Modes and Third-Person View (Web)

Navigation Modes and Third-Person View (Desktop)

On a managed network?

Avatar configuration and third-person view rely on the avatar service (avatar.prevu3d.io). If your organization uses a firewall or proxy, ask your IT team to allow it. See Network & Firewall Requirements.